Last Updated: March 1, 2016
Your privacy is very important to us, which is why we collect personal information from
Fetchit users both drivers and users in the regular course of doing business. This brochure answers some of your most frequently asked questions, and lets you know exactly how we're protecting the information you entrust to us.
We collect the following information about you at different points in the user of our Application, depending on if you are a driver or a user:
- Name, Address, Postal Code, Date of Birth/Age to confirm identity
- Phone Number and Email Address
- Payment card number, Payment card expiry date
- Banking information if you are a driver who needs to have funds deposited into bank
- Purchase history
- Customer satisfaction info and Opinions about products and services
- In some cases, SIN number
- Driver's license number to verify drivers
Please note, that Fetchit does not store any sensitive information on its servers. Our third party secure payment processing
application receives the payment card number, payment card expiry date, SIN number, and banking info directly.
When you visit our website, we also collect:
- information about your computer, including your IP address, the type of operating system and browser you use, and your computer's location
- what pages you visit on our site and what links you click on
The main reasons we collect personal information from you are:
- Because our software asks for it
- Customer relationship management
- Customer service
- Delivery services
- To complete a sale/transaction
If it's a necessary part of any of these transactions, we may disclose your information to another company.
For example, when you sign up as a driver, we pass your banking info to our third-party payment processing application,
who will use it to deposit customer payments into your account. We also pass on your name and location (which may be your home
address) to a driver to complete a delivery, to a marketing agency, or customer service representatives.
Sometimes, we also share your personal information with other companies, including but not limited to: Third party payment processing applications for all monetary transactions, Demographic information and locations to Marketing firms, Third party contractors (such as a courier company or customer relationship management consultants.
We will also disclose your personal information if we are required by law to do so.
By using our services as either a driver or a user, we assume you consent to our collecting it and using it for the reasons mentioned above
If we ask you for personal information for a secondary reason, like marketing, we will either ask you directly for your consent or provide you with an opportunity to say no. Saying no is called "opting out". By opting out, you can tell us not to collect the information and/or not to share it with other companies.
If you would like to opt out of providing any of the above mentioned information for any reason, please send us an email at email@example.com.,
and we will attempt to resolve any issues you may have with our services.
You may opt out of receiving promotional information by following the information within the information. You may opt of providing your location to Fetchit, however this will cause Fetchit to stop functioning as it needs your location to complete services.
Our staff will be happy to answer any questions you may have about your personal information. If you would like more information about our policies, or you would like to see exactly what personal information we have about you in our records, or you wish to register a complaint, please contact:
Name: Matthew Karabela
Phone: +1 289 - 681 - 3174
Fetchit has no insurance policy to cover passengers and is not a taxi service. Both driver and passenger are advised to proceed at their own risk.